Frequently Asked Questions (FAQ)

Payment

1. What payment methods are available on fastauto.parts?

We offer the following secure payment methods for your spare parts:

  • Credit/Debit Card: Via STRIPE (VISA, MASTERCARD, MAESTRO).
  • PayPal: A fast and secure method for all online purchases.
  • Bank Transfer: A proforma invoice with IBAN details will be provided for payment.
  • Cash on Pickup: Available only for in-person collection at our facilities in Almoines.

Shipping

2. Which regions do you ship to?

We ship throughout mainland Spain and Portugal. For orders to the Canary Islands, Balearic Islands, Ceuta, or Melilla, please consult our team for specific conditions.

3. What are the delivery methods and times?

  • Express Shipping: Delivery within 24/48 business hours via agencies such as MRW or DHL.
  • Local Pickup: You can collect your part directly from our warehouse in Almoines (Valencia).
  • Bulky Items: Engines and gearboxes are shipped on pallets via specialized transport companies.

Warranty and Returns

4. Do used parts have a warranty?

Yes, we offer a one-year commercial warranty for private consumers and a six-month warranty for professionals, provided the installation is done in an authorized workshop.

5. Can I return a part if it doesn't fit?

You have 15 business days to return a part, provided it retains its security marks and has not been tampered with.

Customer Support

6. How can I ensure a part is compatible with my car?

We always recommend verifying the original reference (OEM) or providing us with your vehicle's VIN number so our experts can confirm compatibility.

7. How do I contact technical support?

If you have any remaining questions regarding engines, body parts, or the condition of a specific item, feel free to contact us. We are here to help you repair your car at the best price!