Returns and Exchanges

1. Deadlines and General Requirements

The user has 15 business days to return a product if not satisfied, provided the material has not been altered, tampered with, or opened. Presentation of the original purchase invoice is an essential requirement.

2. Return Procedure

To initiate the process, send an email to soporte@fastauto.parts attaching a copy of the invoice and/or purchase order. A return request form will be sent to the buyer's email, which must be completed, signed, and returned to us.

3. Errors or Defects by the Company

If there is an error in identifying the part or a defect caused by FAST AUTO PARTS, S.L., the part will be replaced. In this case, FAST AUTO PARTS, S.L. will cover the shipping and return costs.

4. Customer Ordering Errors

In cases where the ordering error is made by the customer, all shipping and return costs shall be borne by the buyer. The items must be sent back to FAST AUTO PARTS, S.L. with shipping prepaid.

5. Verification and Refunds

In both cases, an exchange or return will only be processed once the part's arrival at our warehouse is verified and its original condition is confirmed. If a replacement part is unavailable, a refund will be issued after verifying the item's condition at our facilities.

What warranty do you offer for used spare parts?

All our parts undergo a thorough inspection by specialists before being sent to the buyer.
For complex assemblies, such as engines and gearboxes, we offer a test period so you can verify their correct operation after installation.
Our track record of more than 7 years in the spare parts market in Spain allows us to guarantee the quality of every item sold.

What is the delivery time throughout Spain?

Express delivery to any region of Spain and Portugal takes between 24 and 48 hours. We collaborate with trusted logistics companies to ensure you receive your spare parts as soon as possible.

What should I do if the part is not compatible?

We have a simple and transparent exchange and return procedure. You can return the part within the established period if it is not compatible with your car or if it has hidden defects.

Can I receive expert help to select the right spare part?

Yes, all our managers are qualified experts in automotive mechanics. We will help you select the exact part using the VIN number (chassis number) of your vehicle to eliminate any risk of incompatibility.